Delights each guest by providing 100% Guest Delight service which, in turn, results in guests’ recommending Olive Garden to their friends. Focuses on delivering fresh, high quality, Italian food complemented by a great glass of wine in a comfortable home-like and Italian setting, welcomed by people who treat you like family. Creates an atmosphere in the restaurant that builds energy, vitality, and fun, generating excellent service ratings and positive “word of mouth.”

Selects and retains highly skilled service-oriented employees; models the Olive Garden principles. Motivates and retains them by providing ongoing training and development; models the Olive Garden principles. Regularly measures and evaluates service levels and standards using guest and employee feedback and develops plans for continuous improvement.

Provides leadership for the preparation of fresh, high quality, Italian food complemented by a great glass of wine in a comfortable, home-like and Italian setting, welcomed by people who treat you like family. Guarantees consistent planning, production, preparation, and prompt delivery of piping hot food. Creates an environment that builds energy, vitality, and fun, resulting in excellent food taste and temperature ratings.

Responsible for the efficient and successful execution of all culinary initiatives. Selects and trains highly skilled culinary employees and motivates and retains them by providing ongoing training and development. Continually develops culinary employees’ cooking, food preparation, food safety, food and wine pairing and sanitation skills to ensure the delivery of great tasting, piping hot food.

Delights each guest through the delivery of a genuine Italian dining experience with fresh, high quality Italian food complemented by a great glass of wine in a comfortable, home-like, Italian setting, welcomed by people who treat you like family. Creates and fosters an environment in the restaurant that builds energy, vitality, and fun, resulting in positive “word of mouth”. Maintains a high level of motivation, encouraging and achieving sales improvements for each employee.

Selects, trains and retains highly skilled service-oriented and hospitality-focused employees. Conducts and coordinates ongoing training for employees and managers to develop food and beverage product knowledge and sales skills, focusing on food and wine pairing. Continually enhances food and beverage product knowledge and is regarded as the restaurant wine and alcohol beverage expert.